Privacy policy
Privacy Policy
Last updated: 30 September 2026
This Privacy Policy describes how www.iprogadgets.com (the "Site", "we", "us" or "our") collects, uses and discloses your Personal Information when you visit the Site or make a purchase from it. The Site is operated by iProGadget Limited, trading as iProGadgets, an independent supplier of aftermarket replacement parts for phones, tablets and laptops, based in Hong Kong, China.
By using the Site you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Site.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as "Personal Information".
Device information
- Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
- Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimise our Site.
- Source of collection: collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
- Disclosure for a business purpose: shared with our processor Shopify, and with our advertising and analytics providers as described below.
Order information
- Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit or debit card details and PayPal account details), email address, and phone number.
- Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Source of collection: collected from you.
- Disclosure for a business purpose: shared with our processor Shopify, with the payment providers that process your transaction, and with the carriers and logistics partners that deliver your order.
Customer support information
- Examples of Personal Information collected: your name, order number, contact details (email address, phone number or WhatsApp number), and the content of your messages to us, including photographs you send us to describe a problem with a product.
- Purpose of collection: to provide customer support, to assess warranty and returns claims, and to improve our products and service.
- Source of collection: collected from you.
- Disclosure for a business purpose: shared with our support and messaging tools so that we can receive and reply to your messages.
Minors
The Site is not intended for individuals under the age of 16. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. We do not sell your Personal Information.
For example:
- We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
- We share your payment and order details with the payment providers that process your transaction, and we do not store your full card number on our systems.
- We share your name, shipping address and contact details with the carriers and logistics partners that deliver your order.
- We use third-party tools for website analytics, advertising measurement, on-site reviews and live chat support. These providers receive only the information necessary to perform their function.
- We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example, we use conversion tracking and remarketing tools provided by Google to measure the performance of our advertising.
We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
For more information about how targeted advertising works, you can visit the Network Advertising Initiative's ("NAI") educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at http://optout.aboutads.info/, and you can manage your preferences on our Your Privacy Choices page.
Using Personal Information
We use your Personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilment of your order, handling returns and warranty claims, providing customer support, and keeping you up to date on new products, services and offers.
Lawful basis
Pursuant to the General Data Protection Regulation ("GDPR"), if you are a resident of the European Economic Area ("EEA"), we process your Personal Information under the following lawful bases:
- Your consent;
- The performance of the contract between you and the Site;
- Compliance with our legal obligations;
- To protect your vital interests;
- To perform a task carried out in the public interest;
- For our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
When you place an order through the Site, we retain your Personal Information for our records unless and until you ask us to erase this information. We keep order records for as long as we are required to do so for accounting, tax and consumer-protection purposes. For more information on your right of erasure, please see the "Your rights" section below.
Automatic decision-making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you. Services that include elements of automated decision-making include:
- Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
- Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.
Your rights
European Economic Area (GDPR)
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us using the contact information below.
Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify's GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.
Brazil (LGPD)
If you are in Brazil, the Lei Geral de Proteção de Dados ("LGPD") gives you the right to confirm whether we process your Personal Information, to access it, to correct incomplete, inaccurate or out-of-date data, to request anonymisation, blocking or elimination of unnecessary or excessive data, to request portability to another provider, to request deletion of data processed with your consent, to obtain information about the third parties with whom we share your data, and to withdraw your consent at any time. To exercise any of these rights, please contact us using the contact information below.
California (CCPA)
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the "Right to Know"), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. You also have the right not to be discriminated against for exercising these rights. If you would like to exercise these rights, please contact us using the contact information below.
If you would like to designate an authorised agent to submit these requests on your behalf, please contact us at the address below.
Cookies
A cookie is a small amount of information that's downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don't have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it's their first time visiting or if they are a frequent visitor.
We use the following cookies to optimise your experience on our Site and to provide our services.
Cookies necessary for the functioning of the store
| Name | Function |
|---|---|
| _ab | Used in connection with access to admin. |
| _secure_session_id | Used in connection with navigation through a storefront. |
| cart | Used in connection with shopping cart. |
| cart_sig | Used in connection with checkout. |
| cart_ts | Used in connection with checkout. |
| checkout_token | Used in connection with checkout. |
| secret | Used in connection with checkout. |
| secure_customer_sig | Used in connection with customer login. |
| storefront_digest | Used in connection with customer login. |
| _shopify_u | Used to facilitate updating customer account information. |
Reporting and analytics
| Name | Function |
|---|---|
| _tracking_consent | Tracking preferences. |
| _landing_page | Track landing pages. |
| _orig_referrer | Track landing pages. |
| _s | Shopify analytics. |
| _shopify_fs | Shopify analytics. |
| _shopify_s | Shopify analytics. |
| _shopify_sa_p | Shopify analytics relating to marketing and referrals. |
| _shopify_sa_t | Shopify analytics relating to marketing and referrals. |
| _shopify_y | Shopify analytics. |
| _y | Shopify analytics. |
Advertising
| Name | Function |
|---|---|
| _gcl_au | Set by Google Ads to measure conversion from our advertising. |
| _gcl_ls | Set by Google Ads to store campaign and consent information. |
The length of time that a cookie remains on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser's "Tools" or "Preferences" menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser's help file or through such sites as www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt out of certain uses of your information by these parties, please follow the instructions in the "Behavioural Advertising" section above.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. The date at the top of this page shows when it was last revised.
Contact
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at sales@iProGadget.com or by post using the details below:
iProGadget Limited
Hong Kong, China
Phone / WhatsApp: +86 185 9801 9713
If you are not satisfied with our response to your complaint, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. In Hong Kong, China, this is the Office of the Privacy Commissioner for Personal Data (https://www.pcpd.org.hk). If you are in the EEA, you may contact your national supervisory authority; if you are in Brazil, you may contact the Autoridade Nacional de Proteção de Dados (ANPD).